Terms of Service

These Terms of Service (“Terms”) govern access to and use of Shift Size Up’s website and product (the “Service”). By using the Service, you agree to these Terms. If you are using the Service on behalf of a fire department or other organization, you represent that you have authority to bind that organization.

1. What Shift Size Up is

Shift Size Up shows operational load counts a captain would recognize — overnight call load, stretches, and related crew and member records — so supervisors can shape discretionary work from a morning picture. It is not medical advice, not a suicide-prevention program, not an HR or fitness-for-duty system, and not a recommendation engine that tells a chief what to do.

2. Accounts and roles

Access may require an invite and sign-in. Accounts are scoped to a department. Roles (such as member, supervisor, or Peer Team / peer_support) control what screens and actions are available. You are responsible for keeping your credentials confidential and for activity under your account.

Department administrators are responsible for who is invited, for providing accurate operational exports, and for how the Service is used inside their organization.

3. Acceptable use

You agree not to:

• Attempt to access another department’s data or another member’s private notes without authorization
• Upload or insist on retaining protected health information, patient identifiers, full street addresses with house numbers, or other fields the Service is designed to omit — except under a separate written agreement that covers PHI
• Probe, scrape, or disrupt the Service, or reverse engineer it except where law allows
• Use the Service to harass individuals, publicly rank named firefighters, or misrepresent peer-support activity as a command performance metric
• Violate applicable law

4. Department data

Operational data the department supplies remains the department’s. We process it to provide the Service as described in our Privacy Policy. On request from an authorized department contact, we will provide an export of that department’s operational data we hold, subject to technical and security limits.

5. Peer Team features

Where a department enables Peer Team / follow-up features, members may share limited call context with peers under the product rules (including opt-out and the subject’s off list). Those features are for peer support inside the department. They are not a clinical service and do not create a duty for Shift Size Up to intervene in any individual’s wellness.

6. Demo and public data

Public demos and marketing stories may use illustrative or public open-data feeds. They are not a live picture of your department and must not be treated as operational truth for staffing or safety decisions.

7. Intellectual property

The Service, including software, design, and documentation we provide, is owned by Shift Size Up or its licensors. These Terms do not transfer ownership. Feedback you send may be used to improve the Service without obligation to you.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that counts, bands, tags, or coverage indicators are complete or free of import or mapping error. Supervisors remain responsible for operational decisions.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHIFT SIZE UP AND ITS SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM THE SERVICE. OUR TOTAL LIABILITY FOR CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS IF YOU HAVE NOT PAID US. Some jurisdictions do not allow certain limits; in those places, the limits apply to the fullest extent allowed.

10. Indemnity

If you use the Service for an organization, that organization agrees to defend and indemnify Shift Size Up against claims arising from your misuse of the Service, your operational data exports, or your violation of these Terms, except to the extent caused by our willful misconduct.

11. Suspension and termination

We may suspend or terminate access for breach of these Terms, risk to the Service or other users, or end of a pilot or paid relationship. You may stop using the Service at any time. Provisions that by nature should survive (including disclaimers, limits of liability, and indemnity) will survive.

12. Changes

We may update these Terms. The effective date above will change when we do. Continued use after changes become effective constitutes acceptance. For paid or pilot department agreements, conflicting signed terms control where they expressly conflict.

13. Governing law

These Terms are governed by the laws of the State of California, excluding conflict-of-law rules, unless a signed department agreement says otherwise. Courts in California will have exclusive jurisdiction, subject to that agreement.

14. Contact

Questions about these Terms: michael@shiftsizeup.com.

Related: Privacy Policy.